Privacy Policy

Who we are

This Privacy Policy explains how Trivionis Solutions AG ("Trivionis", "we", "us") processes personal data when you visit this website, sign up for launch updates or contact us.

The controller responsible for this processing is:

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where it applies to visitors in the European Economic Area, the EU General Data Protection Regulation (GDPR).

Scope

This policy covers this website only. Our payment processing, crypto-fiat conversion, settlement and API services are not yet available. When they launch, the processing of merchant and transaction data will be described in separate terms and a separate privacy notice provided to our business customers.

Data we collect

When you visit the website

Our hosting provider automatically records technical information each time the site is requested: IP address, date and time, requested page, referrer, browser type and operating system. We use this data only to deliver the site, keep it secure and investigate errors or abuse.

When you sign up for launch updates

If you enter your email in the "Get notified" form, we store that email address and the date you submitted it. Please use a business email address; the service is intended for corporate merchants.

When you contact us

If you email us, we process your name, email address, company details and any information you include in your message, so we can reply and handle your request.

What we do not collect

We do not ask for payment details, identity documents or any special categories of personal data on this website.

Cookies and local storage

When you choose Accept or Decline in the cookie banner, we save that choice in your browser's local storage under the key trivionis-cookie-consent, so the banner does not appear again. This entry stays on your device and is not sent to us.

This website currently uses no analytics, advertising or tracking cookies. If we add analytics in the future, it will only run after you have chosen Accept, and we will update this policy before doing so.

You can delete stored choices at any time by clearing your browser's site data; the banner will then appear again.

Purposes and legal bases

• Operating and securing the website (server logs): our legitimate interest in a stable, secure website (Art. 6(1)(f) GDPR).
• Launch updates (email sign-up): your consent (Art. 6(1)(a) GDPR). You can withdraw it at any time via the unsubscribe link in any email or by writing to us.
• Answering enquiries: our legitimate interest in responding to business enquiries, or steps prior to entering into a contract at your request (Art. 6(1)(b) and (f) GDPR).
• Legal obligations: where we must retain or disclose data under Swiss law (Art. 6(1)(c) GDPR).

We do not use your data for automated decision-making or profiling.

Who we share data with

We do not sell personal data. We share it only with service providers who process it on our behalf and under our instructions, such as our website hosting provider and our email and newsletter provider. They are bound by data processing agreements and may use the data only to provide their services to us.

We may also disclose data to authorities or courts where required by law, or to protect our legal rights.

International transfers

Some of our service providers may process data outside Switzerland and the EEA. Where a country does not offer an adequate level of data protection as recognised by the Swiss Federal Council or the European Commission, we rely on appropriate safeguards, in particular the European Commission's Standard Contractual Clauses as recognised in Switzerland, or on the Swiss-US Data Privacy Framework where applicable.

How long we keep data

• Server logs: kept for a short period, typically no longer than 30 days, unless needed to investigate a security incident.
• Launch sign-ups: kept until you unsubscribe or until we stop sending launch updates.
• Correspondence: kept for as long as needed to handle your request, and longer only where Swiss retention obligations apply (up to 10 years for business records).

Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted connections (HTTPS) and restricted access to data on a need-to-know basis. No transmission over the internet is completely secure, but we work to protect your data using current industry practices.

Your rights

Subject to applicable law, you have the right to:

• request information about and a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted or its processing restricted;
• object to processing based on our legitimate interests;
• receive your data in a structured, commonly used format (data portability);
• withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, email [email protected]. We may need to verify your identity before responding.

You also have the right to lodge a complaint with a supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC). If you are in the EEA, you can contact the data protection authority in your country of residence.

Changes to this policy

We will update this policy when our website or services change, in particular before our services launch. The date at the top of this page shows when it was last revised.

Contact

For any questions about this policy or how we handle personal data, contact us at [email protected] or by post at Trivionis Solutions AG, Dorfstrasse 38, 6340 Baar, Switzerland.